The service in a nutshell

What is Homewings?

Homewings is an online marketplace that brings together clients looking to (re)decorate a space, with professional interior designers. The result? Beautiful design in a fun, flexible and affordable manner.

Why should I use Homewings?

Because you want your home, office, reception or shop to represent you and your specific needs - but are either too busy to design the space, don’t know where to find or incorporate the furnishings and accessories you like, or simply don’t think interior design is your thing. Our designers can help you by taking control of the entire process, from colour choices to furniture suggestions, or lend a guiding hand as your DIY design mentor. Whatever your need is, we’ll make sure to help the best we can!

How is Homewings different from traditional interior design services?

  • Great designers at the best price: Work with any of our carefully selected and vetted designers for the lowest flat fees per room.

    • Any budget, any style: From small budgets to big budgets, from a room refresh to full home make-overs, we have a designer to match any style and requirement.
    • Decorating made easy: Our convenient online platform and free personal shopping service make transforming your space as easy as can be. You can collaborate with your designer from anywhere, at any time.
    • Happiness guaranteed: We always go the extra mile. If you’re not delighted with your room design, let us know and we will make it right.

How do I communicate with my designer throughout the design process?

With our online design packages the entire design process is online and you can easily interact with your designer as often as you want through the online collaboration board and the built-in chat function. Of course you'll also get a chance to speak and even meet your designer as your designer will always offer a (video) call shortly after kick off of your project. Or if you wish you can even book a home visit (Greater London only) at a small additional charge.

Can I use Homewings if I don’t live in London?

Yes, the Homewings service is available to anyone in the UK - But even if you have a project abroad, we are often able to help. Contact us at support@homewings.co.uk to discuss.

How does the designer know what my room looks like?

A part of describing your project includes uploading photos or a video of what your space currently looks like as well as approximate dimensions of your room. On top of that, your designer will suggest a (video) call with you at the start of your project during which you can describe your space in more detail or even give your designer a virtual tour.

How long will a typical project take?

A Classic or Premium design single room design project takes 2 weeks (1 week if you choose the Basic package). If you're doing a multi-room project, you'll have 3 additional days per room during the design time of your project. Need more time? Contact us and we'll extend your timeline.

Can you get me discounts on my new furniture?

Our personal shopping team works hard to negotiate the best prices for our clients using Homewings free personal shopping service. If any discount is available on an item on your shopping cart, it will be applied on your final furniture invoice.

What kind of items do you source?

We want our designers to design and work with what’s best for you and your budget. That is why Homewings designers are not restricted to any specific set of retailers or incentivised by commissions on new furniture. So our designers can source from the high street to high-end, from vintage to bespoke. They can suggest art for your walls, accessories for your shelves or flooring and paints, you name it.

Is there a minimum spend on furniture that I must commit to?

No, you can set your furniture/material budget for your room wherever you feel comfortable; whether you want to spend £500 or £20,000 on a room, our designers will work within your budget to create a space that you love.

Our designers

What kind of designers work for Homewings?

Homewings designers are carefully selected among the most promising design talents as well as experienced super stars. When a designer applies, we always evaluate and select based on a combination of the designer's previous design work, experience, education and professional certifications.

What is the difference between Classic and Premium designers?

Our Classic designers all have between 1 and 5 years of work experience. They caught our eye with their designs, work ethic and talent. Premium designers are our most experienced designers who have been offering their services for 5+, often 10+ years. All our designers are highly skilled and experts at what they do - The difference of working with a Premium designer is that they’ve generally ‘seen it all’ and you can benefit of their vast experience and extensive know-how.

Can I chose my own designer?

If you have a specific designer request tell us and we’ll try to make it happen. Otherwise leave it up to us to find your perfect match. We’ve already spent a lot of time getting to know each designer’s style and skills to secure you get the best designer based on your specific requirements.

How do I get the most out of my collaboration with my designer?

Here are some tips on how to make sure you work effectively with your designer:

  • Give effective feedback - When you like or don't like something, always explain why or which specific aspects you like or don't like (designers aren't mind readers)
  • Engage, particularly in the concept phase - The first couple of days, where you and your designer will brainstorm and agree the concept for your design, are very important as this will be the foundation for the final design you'll receive.
  • Be mindful of the timeline - Homewings projects have a defined timeline as you know. So make sure to give your designer timely input and feedback, as he or she will otherwise be forced to move on. Try to log in at least once a day or when your designer has posted something new.

Our packages and other bespoke services

What’s the difference between your residential packages. Which should I choose?

You can compare our residential packages https://homewings.co.uk/pricing">here:

  • Basic package (1 week of design time): Recommended when you want some quick help finding the perfect pieces for your room, update it with a few new items or refresh your decoration. This package does NOT include any visualisations or lay-out recommendations / floor plans, but you will get great product recommendations and a tailored shopping list with our complementary personal shopping service to save you time and money.
  • Classic package (2 weeks of design time): Recommended when you are looking for someone to help you design your space with the right furniture, the best lay-out and any decor and other finishing touches that will give your room that professionally designed and cohesive look & feel. Your designer can start from a blank canvas or incorporate existing pieces into the space as well as give you recommendations for wall colours, window treatments, flooring and more. With your designer’s expert set-up tips and our complimentary personal shopping service realising your design will be as easy as can be.
  • Premium package (2 weeks of design time): With our Premium package you get the same complete interior design service as with our Classic pack, but you’ll be working only with our most expert designers who typically have 10+ years of experience. We particularly recommend the Premium package when you have a tricky space or complex requirements and want the peace of mind that you will be working with a design professional who has seen it all.

Does Homewings also offer design services for offices or other commercial spaces?

Yes, Homewings offers complete interior design services for offices or small commercial spaces like shops or salons. Find out more https://homewings.co.uk/commercial">here

What can a Homewings design cover?

In the design brief we ask you to indicate what you would like to address in your design. Your Homewings designer can not only suggest specific furniture and design the lay-out, but also advise on wall finishes, flooring, window treatments, lighting, fixtures and soft furnishings and other accessories.

Do you design kitchens or bathrooms?

Yes, we can certainly help with that. We can help you choose a kitchen or pick your bathroom hardware , suggest finishings, details and flooring and advise you on the overall lay-out as well as any other decoration you may want to add. Do bear in mind that if you end up going for a fitted kitchen (made to measure) you will need to get an approved contractor to take final measurements, draw out all the exact measurements and specifications and make the items (service often included with most fitted kitchen ranges). Also, note that Homewings cannot advise on any structural changes like moving the plumbing or location of drains etc. You will have to get an approved plumber, builder or architect to advise you on such structural changes.

I am not sure any of the off-the-shelf design packages perfectly fit my needs. Does Homewings also offer other, bespoke design services?

Homewings offers various other/add-on services such as site visits by designers (Greater London only), furniture storage and installation, electrical and lighting schemes, styling and/or photography, detailed surveys and floor plan generation, bespoke furniture design etc. Simply contact us at support@homewings.co.uk to discuss and get a quote for your made to measure design package.

Do I need a site visit?

No, you typically do not need to pay the additional charge for a site visit. Homewings designers specialise in and are specifically trained to understand a space based on photos and a floorplan. In addition, you could film a little video walk-through on your phone and send that to your designer. Also, your designer will always offer a (complimentary) call/video call to discuss your project together and that way you could also give your designer a ‘virtual’ tour.

I want to redesign the internal lay-out of my home. Can you help?

Interior designers are not architects or structural engineers, so while you can use us as a sounding board to discuss potential ideas to change to the internal lay-out of your home, we cannot advise you on any major structural changes.

Can you recommend tradesmen for my project?

We have a select list of approved tradesmen that we would be happy to recommend. Send us your enquiry to support@homewings.co.uk and we will assist you.

Can the designer suggest a custom made item in my design?

Yes, your designer can suggest custom made pieces such as built in furniture or made to measure curtains etc. Where a custom made piece is suggested the relevant return policy will be clearly stated. Where made to measure items or built in furniture is recommended, you will need to get an approved contractor to take final measurements and make the item.

Let’s get started!

How do I get started?

You can start your project right here. All you have to do is sign-up and provide information about your project. Once you’ve completed your brief you’re ready to launch your project and we’ll have you matched up with your personal designer within a couple of business days. And then the fun begins!

I have an open floor plan, what to do?

When there is an open-concept floor plan, pricing is determined by each area you want designed. For example, with an open living/dining space, do you want your living area and dining area designed and furnished? If your answer is "Yes, I need design help and want furniture in each of these 2 spaces", then select ‘Open plan’ when you check out and you will be charged 1.5x the design fee for a single room (i.e. you get the design for the second space at half the price!).

How do I get matched with a designer?

Based on your project brief and the result of your style quiz, we will match you with a designer who fits your requirements and is best suited for the task. We invest a lot of time and effort into understanding our designers styles, skills and ways of working and we are experts at matching them to the right customer brief. If however you are a couple of days into your project and you are not sure if your designer is right for you - contact us and will find someone else.

What kind of budget should I expect to require on average to furnish my rooms?

We can’t guarantee a beautiful leather sofa for £250, but we can definitely make any space look fabulous within a limited budget. Generally speaking, a living room or dining room can be designed with a £4-5000 budget assuming you need everything new, but we've done £1000 rooms and £20000 rooms. Expect to budget £2000-3000 for a bedroom and £1000-3000 for a home office. Kitchens or bathrooms can vary a lot, depending on whether you’re merely decorating or installing all the fittings or having anything custom made.

What happens once I’ve launched my (Classic or Premium) design project - What is the typical process?

The typical Classic/Premium design process runs over a 2 week period for a single room (add 3 days of design time for each additional room):

  • Day 0: Get matched to your designer, who will review your brief, prepare your online design board and, once that's done, invite you to start collaborating together.
  • Day 1-3: First you and your designer will align on your brief and discuss the desired look & feel (this can include a video call if you want). You will agree the final design concept including colour scheme that will be the foundation for your final design.
  • Day 4-10: Design time! Now your designer will source the furniture and decor you need and recommend a lay-out. Your designer will visualise options for you to help you make final choices.
  • Day 11-14: Your designer will take your comments on product and styling on board and create a final visualisation of your space and lay out. With your design you'll also receive expert set-up tips and a shopping list with a free personal shopping service to make it as easy as can be.

What happens once I’ve launched my Basic design project - What is the typical process?

The typical Basic design process runs overs a 1 week period for a single room (add 2 days of design time for each additional room):

  • Day 0: Get matched to your designer, who will review your brief, prepare your online design board and, once that's done, invite you to start collaborating together.
  • Day 1-2: First you and your designer will align on your brief and discuss the desired look & feel (this can include a 15min. video call if you want). You will agree the final design concept including colour scheme that will be the foundation for your final design.
  • Day 3-5: Design time! Now your designer will source the furniture and decor you need. Your designer will also give you some options to consider and give feedback on.
  • Day 6-7: Your designer will now make any last changes based on your comments and create a final shopping list for your space. With that you'll also receive expert set-up tips and a free personal shopping service to save you time and money.

Trouble shooting

I need more time! What do I do?

If you unexpectedly won't be able to give your designer input or feedback for a period due to circumstances, you can pause your project for a number of days. Similarly, if you need to request an extension of your Design Time, please send a message to support@homewings.co.uk. We are happy to give you some additional time!

What if I don’t like my designer?

If you aren’t getting along, reach out as early as possible in your project so we can find you a new designer: support@homewings.co.uk

The project is taking too long, so how to speed it up?

The design process includes many steps that often take longer than expected but talk to your designer about creating or changing specific time frames. Agreeing to connect at least daily on the online collaboration board is a good way to keep the project on track.

My designer isn’t responding to my calls/emails/texts/cries for help. What to do?

Please let us know immediately and we’ll take care of it: support@homewings.co.uk

Can I communicate with my designer after I receive my final design package, and can I ask for changes?

Any questions or comments you have about your final design can be left on your online collaboration board that will remain active. You will be able to communicate with your designer for up to 30 days after your Final Design Package is delivered. Our designers want you to have the best experience possible and are willing to go the extra mile to make sure you love the design you receive, so if you have any problems or questions, feel free to ask them within this period. Can't get ahold of your designer or have questions after the 30 day period? Send us a message at support@homewings.co.uk and we'll help you out.

What does 100% Happiness Guarantee mean?

Design is very personal, and your happiness is our top priority. That is why we provide the Homewings Happiness Guarantee. If you’re unhappy with the progress of your project or you feel your designer isn’t the right one for you, you must contact us at support@homewings.co.uk within 5 days of accepting your invitation to your online collaboration board, so that we can address the problem, find you another designer or give you a full refund if you prefer.

Our shopping service

Why should I use your personal shopping service?

Because entering in your payment card, shipping address, billing address, name, phone number, etc. on fifteen different websites is incredibly annoying. By using Homewings' shopping service you are partnered with our dedicated and personable Homewings shopping team to expedite and manage orders as efficiently as possible. You pay retail price (same as if you were to go to the retailers themselves) and we guarantee lowest price in the off chance that you find an item for a lower price from one of our approved vendors. Homewings always work hard to negotiate the best prices for our customers, often times we are able to get better prices than available on the retail sites or discounts on shipping. If any promotion is available the shopping team will pass it on to your shopping list.

How does it work?

It's super easy! Just submit your order, pay your invoice and receive your items.

  • Submit your order: Choose the items that you want to purchase from your final shopping list and provide your delivery address.
  • Pay your invoice: After selecting the items you want to purchase, you will receive a complete invoice. Your invoice can be paid online with a payment card or via bank transfer. Your invoice may include shipping and handling charges.
  • Receive your items: Once you have paid your invoice, your personal shopping assistant will place your order, and send your shipping and tracking information. You can log into your Homewings account to see the status of each item as it ships

On a budget? Not ready to purchase your whole list? No worries. You can use our shopping service as many times as you like so that you can buy at your own pace.

If you have any questions, your Homewings personal shopping team is here to help! You can contact us at shopping@homewings.co.uk

What is an item is out of stock and no longer available?

If an item is out of stock or no longer available, your personal shopping assistant will work with you and your designer to find a suitable alternative. We'll adjust your order as needed for any replacement items.

When will my order ship?

Each vendor is responsible for shipping your item(s) once the order is placed. For multi-vendor orders, products will ship in different packages and varying times. Lead times will vary by vendor and product – with specific shipping times found in your tracking sheet provided by your personal shopping team. In the event that an order will ship after the estimated shipping lead time, our customer care team will send you a notice with a new shipping lead time, and an opportunity to cancel and obtain a refund if you no longer desire the applicable product. Homewings does not accept responsibility for refused deliveries. Because items are shipped directly from the vendors to you, shipping is based on the item availability and shipping practices of each vendor. We will input all shipping and tracking information as it becomes available, and you can log into your Homewings account to see the status of each item.

Homewings do not control delivery slots but our shopping team will work hard to accommodate your preferred delivery times where possible.

How much are the shipping costs?

The shipping costs we quote come from our vendors and we will always be transparent with what they charge. Sometimes we may not have the shipping cost right though. Ask us if you think it's in error and we will double check with our vendor and get you the actual shipping costs.

Do you provide a warehousing and installation service?

Yes we do. Let us know in your brief when you sign up that you would like to use a warehousing and/or installation service and we will be in touch with a quote and arrange it accordingly.

How do I return items?

Each vendor has specific return policies, so check for the return policy of the vendor you are ordering from. If the policy is not listed, please reach out to shopping@homewings.co.uk and we'd be glad to direct you. Many items are able to be returned, if they are in new condition, within 30 days of order placement. Do note that restocking fees may apply in certain cases. Items that are custom, made-to-order or listed as “Final Sale” are generally ineligible for return (unless proven to be delivered faulty). Shipping and handling charges are nonrefundable, as well as, return shipping and pick-up fees.

To initiate a return please reach out to the personal shopper team. Then you can request a return and provide a reason which will initiate the process. We will then reach out with next steps or to request further information.